Not Receiving Your Verification Code?

Not Receiving Your Verification Code?

Trying to sign in to your Crestmont University account but not receiving your verification code by text message?

Follow these steps to check whether you can complete your sign-in.

Step 1: Check Your Phone

  1. Check whether the phone number shown on the sign-in screen matches your current number.
  2. Make sure your phone has cellular service. SMS codes require access to your mobile carrier.
  3. Wait a few minutes before requesting another code.
  4. Restart your phone or briefly turn airplane mode on and off.

Step 2: Try Another Verification Method

On the Microsoft sign-in screen, look for Sign in another way or a similar option.

If another method is available, such as Microsoft Authenticator or a phone call, select it and follow the instructions.

Good to know: Only verification methods already available on your account can be used to sign in. Installing Microsoft Authenticator does not automatically connect it to your university account.

Still Not Receiving a Code?

Contact IT Support if:

  • Your verification code is being sent to an old phone number.
  • You no longer have access to your registered phone.
  • You cannot use any of the available verification options.

Our IT Support team can review your account and help you recover access after the required identity verification.

Include your university email, a description of the issue, and an alternative contact method. Do not include passwords or verification codes.