If your verification code is not arriving by text message, try the steps below before requesting another code.
Try these steps first
- Confirm that the phone number on your account is current and includes the correct country code.
- Wait about two minutes before requesting another code. Sending several requests close together can sometimes delay delivery.
- Turn airplane mode on and off, or restart your phone.
- If you are traveling or roaming, connect to Wi-Fi and try the phone call option if it is available.
Recommended option: Microsoft Authenticator
If SMS delivery continues to be unreliable, we recommend using the Microsoft Authenticator app. It works over Wi-Fi or mobile data and does not depend on your mobile carrier. See the Set Up Two-Step Verification article for instructions.
If you cannot sign in to make the change
Please
submit a Student Support Request and let us know that your verification codes are not arriving by SMS and that you would like help switching to Microsoft Authenticator.
If you are outside the United States, including a WhatsApp number can help our team reach you more easily.