Having trouble accessing the LIRN Online Library?
If you're receiving an error message
or the library page isn't loading,
don't worry! There are a few simple
steps you can try to restore access.
LIRN (Library and Information Resources Network)
provides access to academic articles, e-books,
research databases, and other resources
to support your coursework.
Why Am I Getting an Error?
One common reason for LIRN access errors
is using an old or bookmarked link to open the library.
To avoid this issue, always access the
library through LearnCenter (Moodle),
which provides the most up-to-date
access point.
Step 1: Access LIRN Through LearnCenter
Instead of opening the library from
a saved browser bookmark or old link,
follow these steps:
- Open LearnCenter (Moodle) using your web browser.
- Sign in using your university credentials.
- Locate the Online Library (LIRN) link within LearnCenter.
- Click the library link to open
the available research resources.
- Check whether the library page
opens successfully.
Good to know: Accessing LIRN through LearnCenter
helps ensure that you're using
the current library access link
rather than an outdated one.
Step 2: Remove Old Bookmarks
If you've previously saved the LIRN
website as a bookmark, it may point
to an outdated library address.
- Open your browser's bookmarks
or favorites.
- Locate any saved links to
the LIRN Online Library.
- Remove outdated bookmarks
that no longer work.
- Return to LearnCenter and use the library link
provided there.
Step 3: Check Your Browser
If LIRN still doesn't open,
try these additional troubleshooting steps:
- Use Google Chrome. Chrome is the recommended browser
for accessing LearnCenter.
- Refresh the page. Reload the library page
and check whether it opens.
- Clear your browser cache. Previously stored website data
may interfere with loading
the latest version of the page.
- Close and reopen your browser. Restart Chrome, sign in to LearnCenter,
and try opening LIRN again.
- Check your internet connection. Make sure your device has a stable
connection before accessing
online library resources.
What If LIRN Still Displays an Error?
If you've already cleared your browser cache
and tried accessing LIRN through LearnCenter
but continue receiving an error message,
please contact Student Support.
Before reaching out, we recommend:
- Capture the error message. Take a screenshot showing
what happens when you open LIRN.
- Note when the error occurs. Let us know whether the error appears
immediately or after selecting
a research database.
- Confirm how you accessed LIRN. Tell us whether you used the
LearnCenter library link or
another website address.
Still Need Help?
If you're still unable to access
the LIRN Online Library after following
these steps, our IT Support team is here to help!
What to Include When Contacting Support
To help us assist you faster, please provide:
- The browser you're using
(Chrome, Safari, Edge, etc.)
- Whether you accessed LIRN
through LearnCenter
- A brief description of the issue
- A screenshot of the error message,
if available