Forgot Your Password?

Forgot Your Password?

Forgot the password for your Crestmont University email or LearnCenter?

You may be able to reset your password using Microsoft's self-service password reset tool.

Option 1: Reset Your Password Yourself

If you can still receive verification codes or use another registered security method, follow these steps:

  1. Open the Microsoft password reset page using the button below.
  2. Enter your Crestmont University email address.
  3. Follow the instructions to verify your identity using an available method.
  4. Create a new password and follow the on-screen instructions to finish.

Option 2: You Cannot Complete Verification

Are you seeing one of these problems?

  • Verification codes are being sent to an old phone number.
  • You no longer have access to Microsoft Authenticator.
  • Microsoft says you haven't registered enough security information.
  • You cannot use any of the available verification methods.

If any of these apply, contact IT. You may not be able to complete the password reset yourself. Our team can help review your account and determine the appropriate recovery steps.

Need Help Recovering Your Account?

If you cannot reset your password because your verification methods are unavailable, submit a support request.

Include your university email, the problem you're experiencing, and an alternative contact method. Never send your password or verification codes.