Are your textbooks missing from the VitalSource Bookshelf desktop app?
Don't worry! This can happen if you're
signed in with a different account
or haven't opened your textbooks
through LearnCenter (Moodle).
Follow the steps below to check your account
and restore access to your digital textbooks.
Why Are My Books Missing?
Your textbooks may not appear in the
Bookshelf desktop app if you're signed in
with a different VitalSource account.
Additionally, you may need to open your textbooks through
LearnCenter first before
they become available in the desktop app.
Step 1: Verify Your VitalSource Account
Make sure you're signing in with the same account credentials you used when you first created
your VitalSource Bookshelf account.
- Open the VitalSource Bookshelf desktop app on your computer.
- Check which account you're currently
signed in to.
- If you're using a different account,
sign out of Bookshelf.
- Sign in again using the same credentials
you originally used to create
your VitalSource account.
- Check whether your textbooks
now appear in your library.
Good to know: Even a small typo in your email address,
such as a missing character or an extra space,
can prevent you from accessing
the correct account.
Step 2: Open Your Textbook Through LearnCenter
If your account information is correct
but your books are still missing,
try opening them directly from your
course in LearnCenter.
- Sign in to LearnCenter (Moodle) using your university credentials.
- Open the course containing
the missing textbook.
- Locate the Textbook link in your course menu.
- Click the link to open your textbook
in VitalSource Bookshelf.
- If prompted, sign in using your
existing VitalSource account.
Important: Always use the textbook link provided
in your LearnCenter course.
Opening your book through LearnCenter
first can help make it available
in the Bookshelf desktop app.
Step 3: Check Your Bookshelf Desktop App
After opening your textbook
through LearnCenter, return to
the Bookshelf desktop app.
- Close and reopen the VitalSource Bookshelf desktop app.
- Make sure your computer
is connected to the internet.
- Sign in with the same account
you used to access the textbook
through LearnCenter.
- Check your Bookshelf library
to see whether the textbook appears.
Good to know: If your textbook now appears
in Bookshelf, you can open it
and follow the app's download options to read offline.
What If My Books Are Still Missing?
If your textbooks still don't appear
after following the steps above,
review the following:
- Confirm your account. Make sure you're using the same
VitalSource account that was
originally associated with your textbooks.
- Check LearnCenter. Verify that your textbook opens
successfully from your course.
- Check your internet connection. Bookshelf may need an internet connection
to retrieve your available textbooks.
- Restart the app. Close Bookshelf completely and reopen it
to check for your books again.
- Contact Student Support. If the issue continues, our team
can help investigate your access.
Additional VitalSource Support
If you're having trouble with your
Bookshelf account or desktop application,
you can also visit the official
VitalSource Support Center for assistance.
Still Need Help?
If your textbooks are still missing
from the Bookshelf desktop app,
our IT Support team is here to help!
What to Include When Contacting Support
To help us assist you faster, please provide:
- Your course name or course code
- The title of the missing textbook
- Whether the textbook opens
successfully through LearnCenter
- Whether you're using Windows or Mac
- A screenshot of your Bookshelf library
or any error messages, if available