Connect, SIMnet, or ALEKS Grades Are Missing

Connect, SIMnet, or ALEKS Grades Are Missing

Completed an assignment in McGraw-Hill Connect, SIMnet, or ALEKS but don't see your grade in LearnCenter (Moodle)? Don't worry! Your grades may not appear immediately.

Here's what you need to know about grade updates and what to do if your grades are missing.

When Are My Grades Updated?

Grades from Connect, SIMnet, and ALEKS are updated every Wednesday.

If you've recently completed an assignment, please check your grades after the next scheduled weekly update.

Step 1: Check Your Grades in LearnCenter

After the weekly grade update, follow these steps to review your grades:

  1. Sign in to LearnCenter (Moodle) using your university credentials.
  2. Open the course where you completed your Connect, SIMnet, or ALEKS assignment.
  3. Locate the Grades section near the top of your course page or in the course navigation menu.
  4. Open your grade report and locate the assignment you completed.
  5. Check whether your grade has appeared after the weekly update.

Step 2: Verify Your Assignment

If your grade is still missing, review the assignment in the learning platform you used.

  • Check the correct course. Make sure you're reviewing the course associated with your assignment.
  • Review your assignment status. Check whether the platform shows your work as completed or submitted.
  • Confirm the assignment name. Make sure you're looking for the correct activity in your LearnCenter grade report.

Good to know: If your grade appears in Connect, SIMnet, or ALEKS but is missing from LearnCenter, keep a record of the assignment name and the grade displayed in the platform. This information may help your instructor investigate the issue.

Step 3: Contact Your Instructor

If your grades are still missing after the Wednesday update, your instructor is your first point of contact for clarification.

When reaching out, please include:

  • Course name or code: The course you're taking.
  • Assignment name: The activity with the missing grade.
  • Learning platform: Connect, SIMnet, or ALEKS.
  • Issue description: Explain that your grade has not appeared after the weekly update.

Example Message to Your Instructor

Hi Professor,

I completed my assignment in Connect, SIMnet, or ALEKS, but I noticed that my grade is still missing from LearnCenter after the weekly update.

Could you please help me verify whether my grade has been recorded?

Thank you for your help!

What If My Grades Are Still Missing?

If your grades have not appeared after the scheduled update, keep the following in mind:

  • Confirm the weekly update has passed. Grades are scheduled to update every Wednesday.
  • Check your assignment status. Verify that your work was submitted or completed in the learning platform.
  • Contact your instructor. Your instructor can help clarify questions about missing grades or assignment results.
  • Request technical assistance. If you're experiencing a technical issue with your grades appearing in LearnCenter, our IT Support team can help investigate.

Still Need Help?

For questions about missing grades, grading decisions, or assignment results, please contact your instructor first.

If you're experiencing a technical issue or need additional assistance, our Student Support team is here to help!

What to Include When Contacting Support

To help us assist you faster, please provide:

  • Your course name or course code
  • The assignment name
  • The platform you're using (Connect, SIMnet, or ALEKS)
  • A brief description of the issue
  • A screenshot showing the missing grade or completed assignment, if available